Frequently Asked Questions
Everything you need to know about your new favorite timepiece.
Where are Kit-Cat Klocks manufactured?
Since 1932, Kit-Cat Klocks have been proudly made in the USA, ensuring the highest standards of craftsmanship and quality control for every clock.
What kind of batteries does my clock require?
Most of our full-sized clocks require 2 'C' batteries. We recommend using high-quality alkaline batteries to ensure the tail and eyes swing consistently.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days to arrive at your doorstep.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your clock, you can return it in its original packaging for a full refund or exchange.
How do I troubleshoot if the tail stops wagging?
Ensure the clock is perfectly level on the wall and that the batteries are fresh. Often, a slight adjustment to the hanging angle will restore the iconic animation.
Do you offer international shipping?
Yes, we ship to collectors worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.